Return & Exchange Policy

At A Flower, we’re committed to comfort, quality, and our promise to the planet. If you’re not satisfied, we’re here to help.

1. What Can Be Returned?

• You can return any product within 7 days of delivery if:
  • It is unused and unwashed
  • All original tags, packaging, and labels are intact
  • There is a genuine quality or sizing issue

2. What Cannot Be Returned?

• Products that are washed, used, or damaged after delivery
• Products purchased under special clearance or final sale
• Minor color differences (due to photography/light)

3. How to Raise a Return or Exchange?

• Please contact us at email / WhatsApp number within 7 days of receiving your order.
• Share a clear unboxing video recorded from the moment you open the package this helps us protect you and our team from counterfeit or misuse.
• Mention your order number and reason for return.

4. Refund or Replacement?

• Once approved, you can choose
  • Replacement of the same product
  • Coupon credit for future orders
  • Refund to your original payment method (processed within 7 working days after product inspection)

5. Return Shipping

• We will arrange a free pickup for damaged or defective items.
• For sizing/exchange issues, return shipping may be borne by the customer.

6. Our Promise At A Flower, every return means a conversation not a burden. We’re a mission-driven brand, and we want you to love what you buy. Feel free to reach us for any help we’re always listening.